What Is A Service Level Agreement Nhs

The NHS Commissioning Board (NHS CB) has published a template for a Service Level Agreement (SLA), as well as guidance on how to complete SLAs for USE by CCGs that procure commissioning support services. Following commissioning, a written document, often containing a Service Level Agreement (SLA), is agreed upon between the parties. (However, from 1 April 2014, CCGs hiring community services will have to use the NHS standard contract – more information on the NHS standard contract can be found here). Both documents support the consolidation of the occupational health services agenda. The implementation of occupational health services will help commissioning teams procure services from multidisciplinary occupational health care providers who offer a range of skills and expertise. It also includes tips on how to monitor this service and what to do with the information to ensure that the service provides the best support to employees. For the purposes of this information session, a simple SLA is explained, which may be sufficient for some agreements between commissioners and individual pharmacy contractors. To browse other CNSP information sessions on services and commissioning, click here. NHS CB has asked CCGs and CSUs to accept and sign SLAs by the end of November. This will allow both CCGs and CCUs to complete their human resources structures and hire them in accordance with the national HR transition process.

Appendix 1 describes the terms of an SLA. The following CNSP briefing provides information on service level agreements. CNSP Information Session 026/15: Service Level Agreements and Contracts If you have any questions about this CNPS Information Session or require more information, please contact William Goh, Regulatory Officer. NHS Health at Work has introduced an ALS model that can be personalised locally for occupational health units to use with their providers. The model is currently undergoing quality assurance being included in the Knowledge Management System of the Safe and Effective Occupational Health Service (SEQOHS). .


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